Case Studies: Reputation Defence & Crisis Support
Crisis Management
An error of judgement by a sovereign nation resulted in the destruction of a client's property and accusations of complicity in terrorism. Working with the client's other key advisers, TPPR co-ordinated communications operations from London that successfully ensured that the client's credit and reputation were quickly restored and that the mistake by the sovereign nation was widely acknowledged.
Acquisitions Support
A prominent businessman considered making a major acquisition in the US. TPPR undertook scenario planning of all communications aspects of the deal in the context of the post-9/11 atmosphere in the US, co-operating closely with the target's US management.
Reputation Management
A prominent African-based business figure was wrongly and maliciously targeted by a political warfare operation seeking to implicate him in the 9/11 attack. Working closely with his lawyers and other advisers, TPPR has maintained a counter-intelligence operation to establish the pattern of attacks, has advised on responses and context, and has dealt with pre-litigation media contacts throughout Europe.
Litigation Support 1
One of the most important manuscripts collections in the world found itself under unwarranted attack by activists and in dispute with major institutions in two countries as a result of these attacks. Working very closely with legal counsel, our team created a Press Office and ensured independent control of the collection’s website to ensure direct lines of communication with the public and to present the facts of the matter. This helped to ensure a satisfactory outcome for all non-activist parties. TPPR is now particularly experienced in managing the interface between cultural policy and international affairs.
Litigation Support 2
A media business was faced with serious negative attacks from a prominent newspaper because one of its non-news divisions had misled a journalist. The result had been the pulping of a whole edition. We were called in to negotiate a resolution with the newspaper. We did this at no cost to the client other than our own fees and expenses. This case study is representative of a number of situations where we have acted to forestall expensive litigation through direct negotiation with a media outlet.
Litigation Support 3
Clients have sometimes been subjected to unwarranted and politically motivated attacks in respected newspapers based on deliberate disinformation. TPPR collaborates with legal counsel and advisers in Washington, London, Paris and other jurisdictions to negotiate corrections and retractions. We have arranged for forensic evidence to demonstrate that a newspaper was the subject of disinformation. Unfortunately, we cannot provide the details of these cases for reasons of client confidentiality.